CLIENT SUCCESS

  • Julianne Porter

    Vice President of Client Success

    As Vice President of Client Success, Julianne Porter guides the DAS Health account management and product management teams in delivering exceptional customer care. In addition, Julianne oversees growth of sales initiatives while driving ...

    As Vice President of Client Success, Julianne Porter guides the DAS Health account management and product management teams in delivering exceptional customer care. In addition, Julianne oversees growth of sales initiatives while driving new client development. Most recently serving as Director of Client Success, Julianne's years of experience in client services lend themselves to her unique operational expertise and client knowledge - helping her team to fully assess and support each individual client with DAS' expert level of care. Under her guidance, the client services and product management teams provide immediate support and guidance to our customers for the best possible client experience.

    Before overseeing the client services and product management teams, Julianne also served as Director of Revenue Cycle Management (RCM) with DAS Health. In her role she supervised all members of the RCM department and optimizing revenue cycle design while identifying new improvements. She was responsible for doubling department revenue and maintaining an expense ratio far exceeding industry standards, all while decreasing average days in AR and improving the actual dollars collected for DAS clients. Additional roles include serving as a Region Account Manager, Account Manager and Billing Support with DAS Health where she supported team members while managing client relationships for business success.

    Julianne received her Bachelor of Science in Business Management from the University of Tampa and her graduate certificate in health management and leadership from the University of South Florida. She is a Certified Professional Coder and is an active member of the Junior League of Tampa where she has held numerous leadership positions and launched new events for the organization over the last five years.

  • Kourtney Kaser

    Senior Account Manager

    As a Senior Account Manager, Kourtney Kaser works directly with clients to ensure success and satisfaction, while overseeing external sale opportunities. In addition, Kourtney handles all escalated matters for her clients. She also ...

    As a Senior Account Manager, Kourtney Kaser works directly with clients to ensure success and satisfaction, while overseeing external sale opportunities. In addition, Kourtney handles all escalated matters for her clients. She also assists in maintaining NPS updates, creating contracts and implementing renewal agreements. Kourtney is extremely passionate about her clients’ success and often travels on-site to achieve meaningful relationships.

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  • Cara Horton

    Senior Account Manager

    As a Senior Account Manager, Cara Horton oversees the Eastern region’s account management team to ensure client satisfaction and success. Cara efficiently answers inquiries regarding contracts, add-on services and products. In ...

    As a Senior Account Manager, Cara Horton oversees the Eastern region’s account management team to ensure client satisfaction and success. Cara efficiently answers inquiries regarding contracts, add-on services and products. In addition, she aids clients in improving efficiency and workflows, while increasing revenues within their practices. She guides clients in renewing contracts and utilizes feedback to ensure positive change within DAS Health.

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  • Jonelle Suzuki

    Senior Account Manager

    As a Senior Account Manager, Jonelle Suzuki oversees the Western and Central regions' account management teams to ensure client success and satisfaction. She assists clients in identifying areas where DAS Health can assist their practice ...

    As a Senior Account Manager, Jonelle Suzuki oversees the Western and Central regions' account management teams to ensure client success and satisfaction. She assists clients in identifying areas where DAS Health can assist their practice in improving efficiency, workflows and increasing revenue. She aids clients in renewing contracts while also answering inquiries related to products and services. In addition, she utilizes client feedback to implement positive change within the organization.

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  • Heather Dilley

    Senior Product Manager

    As the Senior Product Manager for Revenue Cycle Management, Heather Dilley is the subject matter expert in all things related to medical billing. Heather is the champion for our clearinghouse partners and handles any inquiries on billing ...

    As the Senior Product Manager for Revenue Cycle Management, Heather Dilley is the subject matter expert in all things related to medical billing. Heather is the champion for our clearinghouse partners and handles any inquiries on billing services and optimal workflows. She trains individuals on knowledge related to billing, implementation and growth strategies. She serves as the main point of contact for our vendors and is held responsible for ensuring these successful relationships.

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