We wouldn’t be here today if we didn’t have good I.T. support.
Tom Peters, MDINTERNAL MEDICINE
For Dr. Peters of Sundance Medical Center, getting an IT provider that not only knew how to handle their needs, but was responsive and attentive to them, was a constant struggle - until they found DAS Health.
When the practice began using electronic health records in 2001 they were early adopters and operated on a much smaller scale. With their size, they could handle their own technology needs and any challenges that arose. However, when the practice started to grow and regulatory burdens increased, their challenges became larger and more complex.
“In the mid 2000’s we started to see a lot more regulatory burdens and had to find a local IT support vendor,” Dr. Peters recalls, “in those days we tried using a local guy – it was always someone’s brother’s uncle, who knew more about the technology than we did but never gave us an exact answer, or gave it quickly. We had issues even contacting the vendors, let alone getting them in and getting the problem fixed.”
As regulatory burdens increased and technology needs evolved, the practice turned to a new solution. “We started working with another doctor locally who was using DAS’ services, and saw the opportunity to reach out and start with DAS,” Dr. Peters said, “we started with very limited server support but saw the need to expand and added everything else from there.”
For Dr. Peters, the difference is clear. “It’s been a godsend. We’ve gotten remote support with different issues, new servers, new equipment and handle networking needs that pop up even more now that we have a more complex technology environment. We wouldn’t be here today if we didn’t have good IT support.”
Having an experienced IT team lets Dr. Peter’s practice stay competitive as technology needs grow. “We’re a smaller, four provider office. We look at larger groups that have a whole IT department internally, and if we’re going to stay successful we need a partner in IT support like DAS Health. It’s not just today, but we need to look at where we are going to be tomorrow and five years from now. Even if we didn’t need as much support now, we’ll need it a lot more in the years to come.”
The speed of DAS’ services has set a high bar for Dr. Peters, “In a critical situation I hear within 5 or 10 minutes, and if we’re using support tickets we hear within the hour.” This prompt response time allows his practice to continue serving patients with minimal interruptions and avoid system downtime.
“Getting quick support doesn’t mean anything if your vendor doesn’t know what they’re doing,” Dr. Peters added, “I want to give DAS’ very good credit on the knowledge that you provide – the DAS team knows much more than even our software vendor does about their own product. It’s not just DAS’ speed, but having that knowledge that we didn’t have access to before.”
For Dr. Peter’s, DAS’ solutions are what has made the difference. “DAS has helped us with a broad range of things, the breadth and width of DAS’ services is something that our other vendors didn’t provide. It’s not just hardware support but software, networking, and regulatory support such as security risk assessment services. These are invaluable.”
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