A Culture of Customer Service.

Carlos Silva, MD

Internal Medicine

A graduate of the Escuela Colombiana de Medicina, the U.S. Air Force Academy and The University of Illinois, Dr. Silva has been in practice since 1999. Board Certified in Internal Medicine, Dr. Silva offers advanced primary care with a focus on prevention as well as acute inpatient care, helping patients to regain or maintain a happy and healthy lifestyle. In deciding to implement EHR in his practice, one of Dr. Silva’s main goals was to have access to better reports to give preventive care.

Dr. Silva did extensive research on EHR before buying Aprima from DAS. “We looked at the competition and considered the difference in the service and the support system. The enthusiasm and willingness to help were crucial. I could perceive DAS had a very comprehensive and committed culture of customer service,” says Dr. Silva.

Before making his EHR selection, Dr. Silva’s top priority was to talk with people in medical practices who had already implemented the Aprima system with DAS. In touring facilities, what stood out to him was seeing physicians of all ages and generations with different degrees of computer literacy adopt the system seamlessly. “When I saw a 72 year-old using Aprima, I knew I could do it too,” says Dr. Silva.

Dr. Silva also wanted to gauge the impact of the Aprima system on productivity. Visiting one South Tampa practice, Dr. Silva spoke with the office manager and heard about the increase in cash flow the practice saw as a result of implementing Aprima. “They were extremely happy from a pure operational standpoint. And it was clear DAS is very responsive with support calls whenever there was a problem – no matter the time of day DAS was at their beck and call – which is essentially what we were looking for. So it was a good fit.”

Dr. Silva was converted to Aprima from Medisoft Practice Management Software.