What’s the Best Way to Implement IT Solutions for Healthcare Compliance?
Client Overview
The organization is the only parent-led Care Coordination Organization in New York, partnering with Medicaid Service Coordination (MSC) providers to support individuals with disabilities. Established in 2018, it serves 38 counties in New York State. This organization partnered with DAS Health to implement IT solutions to enhance its operations and services.
The Challenge
In 2018, NYC Health and Hospitals initiated a Health Home program to enhance care for individuals with chronic health conditions. Organizations participating in Health Home were required to comply with new state laws governing patient care. With a tight timeline from March 2018 to July 2019, the organization had to achieve state designation while navigating the complexities of launching a new organization.
The Solution
The organization sought assistance from vcpi, now DAS Health, to address their IT management needs. In a short amount of time, DAS Health helped the organization implement the IT systems they needed to achieve their IDD (intellectual or developmental disability) Health Home and Care Coordination designation from New York State. To meet the tight deadline, DAS Health focused on deploying the right IT solution for the organization’s business needs, while the organization focused on building their services around the new laws.
We quickly and effectively provided 700 secure devices and trained employees on device use in just a few weeks. But our work didn’t stop there. We provide ongoing support to ensure the organization remains successful.
The Partnership
The organization’s caregivers work between client homes and offices, necessitating a mobile-friendly, secure IT solution. After consultation, our project managers determined the organization’s needs:
• 700 Chromebooks with iPhone and Internet access
• Office spaces for deployment
• Technology training plan
The IT networking team delivered hardware, applications, and computers in 40-45 days, beating the 90-day estimate. DAS Health provided Microsoft Office 365 email, Chrome enterprise, and mobile device management (MDM) for security. The central network enables real-time data access, reducing paperwork and improving field-office communication. Caregivers manage administrative tasks at satellite offices using DAS Health’s secured managed network. Additionally, DAS Health provides a VPN hotspot to secure employees’ mobile devices.
After deploying company devices, DAS Health conducted training at six offices and provided written instructions. Training was tailored to group and individual needs, easing device transitions. With system implementation and ongoing support, the organization remains mobile and compliant with regulatory requirements.
DAS Health ensures compliance with state IT laws, protecting patient data and confidential information. The organization praised DAS Health’s quick deployment and thorough training.
About DAS
At DAS Health, we provide business and technology solutions that address specific operational and clinical challenges to improve efficiency, increase your bottom line, and enhance the patient experience.
With over 20 years of experience in the healthcare IT industry, DAS understands the unique challenges that providers and organizations face, and we offer personalized support and guidance to help you achieve your goals. Our team of experts will work closely with you to develop a tailored solution that meets your specific needs and budget, ensuring seamless integration and optimal performance.
By partnering with DAS Health, you can benefit from our comprehensive suite of solutions and focus on what matters most: providing quality care to your patients.