From Disconnected to Streamlined Operations
Client Overview
The organization faced a wide range of operational and technological challenges. Leadership struggled with a lack of visibility into compliance risks and internal inefficiencies, making it difficult to prioritize initiatives or track performance. Their telehealth systems were fragmented across multiple platforms, leading to workflow bottlenecks and increased frustration for providers. The absence of quality metric reporting resulted in missed opportunities to comply with regulatory programs and secure value-based care incentives. Clinical documentation remained outdated, relying heavily on paper and dictation, which slowed down provider productivity and created data gaps. Furthermore, the organization had fallen behind on system version upgrades due to the lack of a structured change management strategy. Communication gaps across leadership, physicians, and staff only deepened disengagement and hindered alignment on goals and priorities.
The Challenge
To address these issues, our consulting team conducted a comprehensive operational assessment to uncover root causes and develop a phased improvement roadmap. We integrated and upgraded the organization’s telehealth and patient portal systems, consolidating disjointed platforms into a streamlined experience for both providers and patients. A full revenue cycle management (RCM) assessment helped pinpoint gaps in charge capture, claim submission, and denial management, ultimately enhancing financial performance. On-site workflow assessments and training enabled providers to transition from paper-based documentation to optimized EHR workflows. We also implemented a formal change management strategy to guide future system upgrades and enhance physician engagement. To bridge communication divides, we introduced a cross-departmental communication plan that translated leadership strategy into clear, actionable steps across all levels of the organization.
The Solution
Our consulting team conducted a comprehensive assessment of the center’s EHR and PM environments. Based on this analysis, we worked collaboratively to implement targeted improvements, including:
- Enhanced reporting capabilities and automated job setup.
- Optimization of behavioral health and referral workflows.
- Implementation of Health Information Exchange (HIE) Connectivity for enhanced interoperability.
- Deployment of care plans, care management tools, and the PCMH template suite.
The Results
By leveraging an external partner, the organization gained healthcare-specific expertise, structured
solutions, and a clear roadmap for long-term operational excellence. The engagement not only optimized
clinical and financial workflows but also established a culture of continuous improvement to support
future scalability and success.
- Improvement in Provider Efficiency – Reduced documentation time and increased patient
engagement through integrated telehealth. - Reduction in Claim Denials – Standardized billing workflows and enhanced reporting for compliance.
- Enhanced Communication & Staff Alignment – Leadership strategy was successfully translated to
frontline staff, improving engagement. - Successful System Upgrade Implementation – Implemented best practices for change management,
preventing future inefficiencies.
“These solutions helped to bridge gaps in workflow, compliance, and communication to unlock lasting operational value.”
About DAS
At DAS Health, we provide business and technology solutions that address specific operational and clinical challenges to improve efficiency, increase your bottom line, and enhance the patient experience. With over 20 years of experience in the healthcare IT industry, DAS understands the unique challenges that providers and organizations face, and we offer personalized support and guidance to help you achieve your goals. Our team of experts will work closely with you to develop a tailored solution that meets your specific needs and budget, ensuring seamless integration and optimal performance. By partnering with DAS Health, you can benefit from our comprehensive suite of solutions and focus on what matters most: providing quality care to your patients.