How Bilingual RCM Services Can Expand Your Practice
Client Overview
Founded in 2017, this healthcare provider offers an innovative care model by delivering medical services directly to community centers. Operating in Florida, where a significant portion of the population speaks Spanish, the organization grew to include multiple locations and over 150 independent physicians. As the practice expanded, they sought a trusted partner to streamline billing, improve processes, and offer bilingual RCM services for their Spanish-speaking patients.
The Challenge
As they expanded to 7 locations with over 150 independent physicians in Florida—a state with a large Latino and Hispanic population—this company faced challenges in streamlining their billing process and providing bilingual support for Spanish-speaking patients. Additionally, they needed a partner to advocate for patients regarding payment plans and billing issues, while optimizing internal processes.
The Solution
A range of tailored Revenue Cycle Management solutions, including bilingual RCM services, were implemented to enhance operations and address the unique needs of the growing healthcare provider:
Datalytics:
A data analytics platform was leveraged to provide real-time insights and full visibility into key performance metrics, enabling the organization to focus on high-impact changes and optimize the entire revenue cycle.
PrimeRevenue:
A comprehensive Revenue Cycle Management solution was introduced, relieving the organization from administrative burdens. This end-to-end approach improved billing processes, resulting in increased revenue, reduced costs, and a better patient experience.
Eligibility Verification & Patient Centered Services:
Insurance eligibility verification and supported time-of-service collections was streamlined. Additionally, bilingual RCM services like, Patient Financial Specialists, assisted Spanish-speaking patients with billing inquiries and payment plans, improving communication and patient advocacy.
The Results
With outsourced RCM support, the organization achieved impressive outcomes:
• 163% Increase in Payment Collections
• 90% Charge Acceptance Rate
• 4% Reduction in Appointment No-Shows
These results reflect enhanced financial performance, improved patient billing experiences, and more efficient operations across the growing healthcare practice.
“We would not survive in our medical practice without having bilingual call center services.”
About DAS
At DAS Health, we provide business and technology solutions that address specific operational and clinical challenges to improve efficiency, increase your bottom line, and enhance the patient experience.
With over 20 years of experience in the healthcare IT industry, DAS understands the unique challenges that providers and organizations face, and we offer personalized support and guidance to help you achieve your goals. Our team of experts will work closely with you to develop a tailored solution that meets your specific needs and budget, ensuring seamless integration and optimal performance.
By partnering with DAS Health, you can benefit from our comprehensive suite of solutions and focus on what matters most: providing quality care to your patients.